01Who is responsible
This website and the Trimixtriangles service are operated by the Trimixtriangles team. For any question about your data, write to contact.provideriptv@gmail.com.
02Information you give us in forms
When you use one of our forms we receive what you type or select:
- Subscription form: full name, e-mail, phone or WhatsApp number, country, duration, number of connections, the countries you want, app name, device type, adult-content preference, whether it is a new line or a renewal, and the existing username for renewals.
- Free-trial form: full name, e-mail, phone or WhatsApp number, country, the countries you want, app name, device type and adult-content preference.
- Device details, only when needed: a MAC address for MAG devices, and a MAC address plus device key for IBO Pro and IBO Player.
- Contact form: full name, e-mail, optional phone or WhatsApp number, country, subject and your message.
We use this to answer you, prepare a trial or subscription, arrange payment by e-mail and provide support. No payment card details are collected on this website.
03Technical information sent with a form
When you submit a form, our server also records a small amount of technical information:
- your IP address, and the approximate country or region it belongs to where our hosting provides it;
- your browser, operating system and device type, read from the user-agent your browser sends;
- the full user-agent string, the referring page (if your browser sends one) and the time of submission;
- your time zone, time-zone offset, browser language and window width, which the form sends with your request;
- a VPN or proxy signal, derived from forwarding headers, a mismatch between your time zone and your IP country, and — if enabled — an IP reputation lookup that receives only your IP address.
We use this for spam and abuse prevention, spotting duplicate free-trial requests, fraud prevention, security and troubleshooting. A VPN or proxy signal is only a hint for our team to look at; it does not by itself cause a request to be refused. We do not use canvas, audio, font or WebGL fingerprinting, and we do not build profiles across websites.
04How e-mail is processed
Form submissions are delivered to a private internal inbox operated by our team through Google’s Gmail service, and a confirmation is sent to you from contact.provideriptv@gmail.com. That means your submission is processed and stored by Google as our e-mail provider, under its own terms and security measures.
05Live chat (Tawk.to)
Our pages load the Tawk.to live-chat widget. Tawk.to may set its own cookies or local storage and receive technical data such as your IP address, browser and the page you are on so that the chat can work, and it stores any messages you send in the chat. Its handling of that data is described in Tawk.to’s own privacy policy. If you prefer not to use it, you can contact us by e-mail or WhatsApp instead.
06Cookies and browser storage
This website itself does not set advertising or analytics cookies. It uses your browser’s storage for two conveniences:
- trimix-theme (local storage) remembers whether you chose light or dark mode.
- trimix-lineup (session storage) remembers the countries you added in the Channels List, until you close the tab. It is only sent to us if you submit a form.
WhatsApp links open WhatsApp, which is governed by its own privacy policy.
07How long we keep information
Order, trial and contact e-mails are kept for as long as they are needed to provide and support your service and to keep reasonable business and anti-abuse records, and are then deleted. Technical information attached to a request is kept with that request. Our server logs are short-lived operational logs.
08Who we share it with
We do not sell your information. It is shared only with the providers needed to run the service — our hosting provider, Google (e-mail), Tawk.to (live chat) and, if you contact us there, WhatsApp — or where the law requires it.
09Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your information, to object to or restrict how it is used, and to complain to a data protection authority. To use any of these rights, e-mail contact.provideriptv@gmail.com from the address you used with us. We may need to confirm it is you before acting.
10Security
The website is served over HTTPS, form submissions are validated and rate-limited on our server, and e-mail credentials are never exposed to your browser. No method of transmission is perfectly secure, but we work to protect what you send us.
11Changes to this policy
If we change this policy we will update the date at the top of this page. See also our Terms of Service and DMCA policy.